Customer Service Representative - Oregon Remote
- Remote, New York
- NYRA Bets
- Regular Full Time
Title: Customer Service Representative
Employee Status: Regular Full Time
Work From Home Option: Remote- From Oregon
FLSA Status: Non-Exempt
Job Overview:
The Customer Service Representative is primarily responsible for providing effective customer service for all internal and external calls by utilizing in-depth knowledge of company products and programs as well as team player within the department.
Essential Functions:
- Provide general customer service information. (Hours of operation, directions, etc.)
- Ability to handle heavy call volumes of both inbound and outbound.
- Assist NYRA Bets and all other affiliate partners/customers with account inquiries.
- Troubleshoot password and basic technical/app inquiries.
- Research any misapplied information or customer discrepancies.
- Provide special event, promotions and wagering details.
- Assist customer via telephone and live chat as needed.
- Performs other duties as assigned by supervisors or other senior management.
Qualifications:
- High School Diploma or Technical Certification
- Minimum three (3) years of experience in a call center or a customer service position with focus on customer, responding to and/or resolving customer inquiries via phone, live chat, and email
- Must have the flexibility to work weekends, holidays, or other shifts
- Must have a dedicated/secure space when working from home
- Strong computer skills (Microsoft and basic internet navigation)
- Able to handle high call volumes and excellent phone etiquette
- Strong Organizational skills
- Attention to detail
- Ability to multi-task and data entry
- Strong verbal communication
- Protect organizations values by keeping information confidential
- Ability to adapt quickly to change, learn, and balance the understanding of different products
Summary of Physical Requirements and Work Environment:
Pay Range / Salary: $17.00/per hour
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NYRA BETSNYRA Competencies:
Elevates Everyone’s Experience through meaningful interactions and communication. And, by treating each other with respect and consistently displaying value and appreciation for the contributions of others.
Advances a Culture of Safety and Integrity by acting in the organization’s best interest, adhering to all policies, and upholding ethical standards.
Innovates and adapts by seeking feedback to improve performance, introducing new ideas and solutions to advance the organization.
Shows Pride of Ownership by being accountable for your role and responsibilities, mentoring colleagues, maintaining transparency in all interactions, and sharing your success with everyone involved.
Achieves Excellence by delivering your best effort, demonstrating exceptional leadership attributes, and persevering through challenges.
About Us:
With a lineage of nearly 150 years, The New York Racing Association (NYRA) serves as the cornerstone of New York State's thoroughbred industry at three major tracks (Aqueduct Racetrack, Belmont Park, and Saratoga Race Course). The industry contributes more than $3 billion annually to its urban, suburban, and rural economy. NYRA also offers a variety of exciting career opportunities – on and off the track. From Finance to Facilities, Turf to Technology, in all departments we are stewards of our sport. Join our talented team of professionals.
NYRA is committed to equal employment opportunity and to compliance with federal, state, and local anti - discrimination laws. NYRA values diversity and complies with New York State and New York City law, which prohibits discrimination and harassment against any employee, applicant for employment, or intern based on race, age, color, religion, sex (including pregnancy, childbirth or related medical conditions, gender identity / expression and transgender status), national origin or ancestry, citizenship, physical or mental disability, genetic information (including predisposing genetic characteristics), age (18-years-of-age & up), veteran status, military status, sexual orientation, marital status, familial status, caregiver status, partnership status, unemployment status, certain arrest or conviction records and domestic or sexual violence victim status. NYRA does not tolerate discrimination or harassment based on an employee’s membership in one or more of these protected categories, an employee’s known relationship or association with a member of one or more of these protected categories, or any other characteristic protected by applicable federal, state, or local law.
Visit us at NYRA.com to learn more!
The New York Racing Association, Inc. (NYRA) holds the exclusive franchise to conduct thoroughbred racing at Aqueduct Racetrack, Belmont Park and Saratoga Race Course. NYRA tracks are the cornerstone of New York State’s horse racing industry, which is responsible for 19,000 jobs and more than $3 billion in annual economic impact.
