Programs Sales Coordinator
- Aqueduct (Ozone Park), New York
- Customer Service
- Event Sales
- Sales & Hospitality
- Temporary Full Time
Title: Programs Sales Coordinator
Employee Status: Temporary Full Time
Work From Home Option: Not Applicable
FLSA Status: Non-Exempt
Job Overview:
The Programs Sales Coordinator supports the daily sales operations for printed racing programs at the racetrack. Working under supervision, this role assists in ensuring coverage and customer service, contributes to sales targets, and serves as a frontline seller when needed. The Analyst provides on-shift guidance to program sellers, addresses routine issues, and escalates more complex matters to the senior operations team.
Essential Functions:
Sales Operations & Coverage
• Assist with program sales operations on race days, including setup, distribution, cash handling, break schedules, and closing procedures.
• Collaborate with the supervisor to request and manage inventory of racing programs, ensuring adequate stock for each event.
• Serve as a frontline seller during peak periods or when coverage gaps occur.
• Support monitoring of inventory levels and help coordinate restock and returns to minimize overage/wastage.
Team Support
• Participate in pre-season training on policies, POS systems, and customer service standards.
• Help implement seller location assignments and break schedules as directed by the supervisor.
• Provide guidance to sellers on sales techniques and customer service during shifts.
• Support enforcement of policies (cash handling, uniform, code of conduct, safety protocols) under supervision.
Customer Experience & Issue Resolution
• Respond to routine customer questions and assist sellers with minor issues; escalate complex matters to the supervisor or senior team.
• Support resolution of operational issues (e.g., device malfunctions, price discrepancies, line management).
Revenue & Compliance
• Assist in tracking sales progress and communicate observations or risks to the supervisor.
• Follow pricing, promotions, and comp policies as instructed.
• Support accurate cash reconciliation and deposit procedures under supervision.
• Adhere to cash handling SOP, anti-fraud procedures, and venue safety standards.
• Complete daily checklists for setup/closing and contribute to post-event reporting.
Communication & Coordination
• Participate in pre-shift briefings on pricing, expected volume, promotions, and assignments.
• Coordinate with Admissions, Ticketing, and Security teams as directed to support queue flow and customer guidance.
• Provide input for post-event reports (sales summary, staffing notes, inventory movement, issues & recommendations) under supervision.
Qualifications:
• High school diploma or equivalent.
• Some experience in retail or event sales, preferably in sports/venue or outdoor/event environments.
• Prior shift lead or supervisory experience (informal leadership acceptable).
• Comfortable with basic POS systems and cash handling.
• Experience in cash reconciliation and inventory management.
• Strong customer service and problem-solving skills.
• Ability to work outdoors and stand for extended periods; lift/move boxes of programs (up to 30–40 lbs).
Preferred:
• Some college coursework or degree in Business, Hospitality, or related field.
• Familiarity with racing or sports event operations.
• Ability to train and coach team members effectively.
• Strong communication and conflict-resolution skills.
Skills:
• Customer Service – Assist customers and ensure a positive experience under guidance.
• Cash Handling & POS Operation – Accurately process transactions and follow cash handling procedures.
• Sales Techniques – Selling and promoting programs as instructed.
• Problem-Solving – Address minor issues and escalate complex matters.
• Communication – Clear and courteous interaction with customers and team.
• Inventory Support – Help monitor stock and assist with restocking under supervision.
• Adaptability – Willingness to perform various tasks as needed.
Summary of Physical Requirements and Work Environment:
This position is outdoors and indoors, requiring continuous standing, moving , lifting.
Pay Range / Salary: $21.32 - 24.00
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FacilitiesNYRA Competencies:
Elevates Everyone’s Experience through meaningful interactions and communication. And, by treating each other with respect and consistently displaying value and appreciation for the contributions of others.
Advances a Culture of Safety and Integrity by acting in the organization’s best interest, adhering to all policies, and upholding ethical standards.
Innovates and adapts by seeking feedback to improve performance, introducing new ideas and solutions to advance the organization.
Shows Pride of Ownership by being accountable for your role and responsibilities, mentoring colleagues, maintaining transparency in all interactions, and sharing your success with everyone involved.
Achieves Excellence by delivering your best effort, demonstrating exceptional leadership attributes, and persevering through challenges.
About Us:
With a lineage of nearly 150 years, The New York Racing Association (NYRA) serves as the cornerstone of New York State's thoroughbred industry at three major tracks (Aqueduct Racetrack, Belmont Park, and Saratoga Race Course). The industry contributes more than $3 billion annually to its urban, suburban, and rural economy. NYRA also offers a variety of exciting career opportunities – on and off the track. From Finance to Facilities, Turf to Technology, in all departments we are stewards of our sport. Join our talented team of professionals.
NYRA is committed to equal employment opportunity and to compliance with federal, state, and local anti - discrimination laws. NYRA values diversity and complies with New York State and New York City law, which prohibits discrimination and harassment against any employee, applicant for employment, or intern based on race, age, color, religion, sex (including pregnancy, childbirth or related medical conditions, gender identity / expression and transgender status), national origin or ancestry, citizenship, physical or mental disability, genetic information (including predisposing genetic characteristics), age (18-years-of-age & up), veteran status, military status, sexual orientation, marital status, familial status, caregiver status, partnership status, unemployment status, certain arrest or conviction records and domestic or sexual violence victim status. NYRA does not tolerate discrimination or harassment based on an employee’s membership in one or more of these protected categories, an employee’s known relationship or association with a member of one or more of these protected categories, or any other characteristic protected by applicable federal, state, or local law.
Visit us at NYRA.com to learn more!
The New York Racing Association, Inc. (NYRA) holds the exclusive franchise to conduct thoroughbred racing at Aqueduct Racetrack, Belmont Park and Saratoga Race Course. NYRA tracks are the cornerstone of New York State’s horse racing industry, which is responsible for 19,000 jobs and more than $3 billion in annual economic impact.
