Senior Manager, Ticket Operations
- Belmont Park (Elmont), New York
- Ticket Sales
- Regular Full Time
Title: Senior Manager, Ticket Operations
Employee Status: Regular Full Time
Work From Home Option: Not Applicable- must have ability to work at Belmont Park or Saratoga Race Course depending on the live racing schedule
FLSA Status: Exempt
Job Overview:
NYRA is seeking an experienced professional to lead NYRA’s Ticket Operations strategy across Belmont Park and Saratoga Race Course. The Senior Manager, Ticket Operations will oversee a high performing team and is responsible for establishing and carrying out best of class policies, procedures, and plans. This role will serve as a primary point of contact for internal and external stakeholders and ensure a seamless ticketing experience for all track guests. The ideal candidate is a seasoned contributor, who works independently with minimal supervision.
Essential Functions:
Oversight of all event ticket and Box Office operations for Belmont Park and Saratoga Race Course, financial reconiliation and reporting, ensuring compliance with company policies and regulatory requirements.
Lead for all event builds including seat manifests, interactive seat maps, and Virtual Venue.
Ensures online ticket content and sales links are functioning properly. Completes testing of event pages prior to ticket on sales and is in regular communication with representatives from our ticketing partners, currently Ticketmaster and Fevo.
Assists in managing ticket inventory, monitoring online sales activity, and forecasting demand for special events and high-traffic race days. Provides recommendations for improvements based on experience and industry best practices.
Collaborates with Sales and Marketing teams providing recommendations on strategy and optimal solutions for Sales initiatives.
Manages and supports all ticketing technology including ticket scanners, credit card POS, digital ticketing through Ticketmaster and NYRA Venue app, etc. Coordinates with IT and Event Operations teams to ensure all systems are tested, functional and optimized for peak performance.
Manages a team of full-time and seasonal Ticket Operations staff supporting Belmont Park and Saratoga Race Course. Provide leadershpi and real-time feedback to staff to support continued growth and complete performance reviews for full-time staff on annual basis.
Recruits, train and support Box Office staff ensuring a high level of customer experience. Develop and maintain training materials on Box Office policies and procedures.
Exercises strong decision making to effectively resolve problems and guest issues as they occur.
Provides reports and analysis for management regarding ticket sales, inventory, processes, and customer data on a regular basis.
Qualifications:
Minimum of 5 years of ticketing/operations experience
Ability to work at Belmont Park or Saratoga Race Course depending on the live racing schedule
Additional guest service experience preferred, ideally within the sports and entertainment industry
Strong operational knowledge of Ticketmaster Archtics preferred
Experience in planning/opening a new venue a plus
Bachelor’s degree in Business, Sports Management, or related field/equivalent experience
Summary of Physical Requirements and Work Environment:
This position is not primarily sedentary and involves working on a computer, as well as walking the track on a regular basis
Pay Range / Salary: $84,000.00 - $97,200
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Human ResourcesNYRA Competencies:
Elevates Everyone’s Experience through meaningful interactions and communication. And, by treating each other with respect and consistently displaying value and appreciation for the contributions of others.
Advances a Culture of Safety and Integrity by acting in the organization’s best interest, adhering to all policies, and upholding ethical standards.
Innovates and adapts by seeking feedback to improve performance, introducing new ideas and solutions to advance the organization.
Shows Pride of Ownership by being accountable for your role and responsibilities, mentoring colleagues, maintaining transparency in all interactions, and sharing your success with everyone involved.
Achieves Excellence by delivering your best effort, demonstrating exceptional leadership attributes, and persevering through challenges.
About Us:
With a lineage of nearly 150 years, The New York Racing Association (NYRA) serves as the cornerstone of New York State's thoroughbred industry at three major tracks (Aqueduct Racetrack, Belmont Park, and Saratoga Race Course). The industry contributes more than $3 billion annually to its urban, suburban, and rural economy. NYRA also offers a variety of exciting career opportunities – on and off the track. From Finance to Facilities, Turf to Technology, in all departments we are stewards of our sport. Join our talented team of professionals.
NYRA is committed to equal employment opportunity and to compliance with federal, state, and local anti - discrimination laws. NYRA values diversity and complies with New York State and New York City law, which prohibits discrimination and harassment against any employee, applicant for employment, or intern based on race, age, color, religion, sex (including pregnancy, childbirth or related medical conditions, gender identity / expression and transgender status), national origin or ancestry, citizenship, physical or mental disability, genetic information (including predisposing genetic characteristics), age (18-years-of-age & up), veteran status, military status, sexual orientation, marital status, familial status, caregiver status, partnership status, unemployment status, certain arrest or conviction records and domestic or sexual violence victim status. NYRA does not tolerate discrimination or harassment based on an employee’s membership in one or more of these protected categories, an employee’s known relationship or association with a member of one or more of these protected categories, or any other characteristic protected by applicable federal, state, or local law.
Visit us at NYRA.com to learn more!
The New York Racing Association, Inc. (NYRA) holds the exclusive franchise to conduct thoroughbred racing at Aqueduct Racetrack, Belmont Park and Saratoga Race Course. NYRA tracks are the cornerstone of New York State’s horse racing industry, which is responsible for 19,000 jobs and more than $3 billion in annual economic impact.
