Team Lead - Oregon
- Hybrid (2 days a week), New York
- NYRA Bets
- Regular Full Time
Title: Team Lead - Oregon
Employee Status: Regular Full Time
Work From Home Option: Fully Remote
FLSA Status: Non-Exempt
Job Overview:
The Team Leader is responsible for the daily operation of the office, as well as for providing administrative support to management. The Team Leader will receive all communications into the department including e-mail, phone calls, live chat and fax.
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Essential Functions:
- Create and maintain all wagering accounts.
- Identify financial, fraud or risk that an account may present.
- Generate reports as needed.
- Process a variety of financial transactions.
- Maintain digital and physical files.
- Handle customer inquiries including customer disputes and cancelling of wagers.
- Assist customers on live chat and email.
- Report hardware and software issues to the ServiceDesk.
- Provide support to our partners, customers and vendors
- Other duties as requested.
Qualifications:
- High school Degree or Technical Certification
- Minimum three (3) years of experience in a customer service contact center or a customer service position
- Superior organizational skills
- A self-motivated, resourceful, detail-oriented, and energetic personality
- Excellent communication and interpersonal skills, and the ability to prioritize and multi-task
- Strong computer proficiency including word and excel
- Must be able to work nights, weekends and holidays as needed
Summary of Physical Requirements and Work Environment:
Pay Range / Salary: $20.00 - $21.00/per hour
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NYRA BETSNYRA Competencies:
Elevates Everyone’s Experience through meaningful interactions and communication. And, by treating each other with respect and consistently displaying value and appreciation for the contributions of others.
Advances a Culture of Safety and Integrity by acting in the organization’s best interest, adhering to all policies, and upholding ethical standards.
Innovates and adapts by seeking feedback to improve performance, introducing new ideas and solutions to advance the organization.
Shows Pride of Ownership by being accountable for your role and responsibilities, mentoring colleagues, maintaining transparency in all interactions, and sharing your success with everyone involved.
Achieves Excellence by delivering your best effort, demonstrating exceptional leadership attributes, and persevering through challenges.
About Us:
With a lineage of nearly 150 years, The New York Racing Association (NYRA) serves as the cornerstone of New York State's thoroughbred industry at three major tracks (Aqueduct Racetrack, Belmont Park, and Saratoga Race Course). The industry contributes more than $3 billion annually to its urban, suburban, and rural economy. NYRA also offers a variety of exciting career opportunities – on and off the track. From Finance to Facilities, Turf to Technology, in all departments we are stewards of our sport. Join our talented team of professionals.
NYRA is committed to equal employment opportunity and to compliance with federal, state, and local anti - discrimination laws. NYRA values diversity and complies with New York State and New York City law, which prohibits discrimination and harassment against any employee, applicant for employment, or intern based on race, age, color, religion, sex (including pregnancy, childbirth or related medical conditions, gender identity / expression and transgender status), national origin or ancestry, citizenship, physical or mental disability, genetic information (including predisposing genetic characteristics), age (18-years-of-age & up), veteran status, military status, sexual orientation, marital status, familial status, caregiver status, partnership status, unemployment status, certain arrest or conviction records and domestic or sexual violence victim status. NYRA does not tolerate discrimination or harassment based on an employee’s membership in one or more of these protected categories, an employee’s known relationship or association with a member of one or more of these protected categories, or any other characteristic protected by applicable federal, state, or local law.
Visit us at NYRA.com to learn more!
The New York Racing Association, Inc. (NYRA) holds the exclusive franchise to conduct thoroughbred racing at Aqueduct Racetrack, Belmont Park and Saratoga Race Course. NYRA tracks are the cornerstone of New York State’s horse racing industry, which is responsible for 19,000 jobs and more than $3 billion in annual economic impact.
