Associate Transportation Manager
- Aqueduct (Ozone Park), New York
- Belmont Park (Elmont), New York
- On-Site, New York
- Saratoga Springs, New York
- Operations
- Regular Full Time
Title: Associate Transportation Manager
Employee Status: Regular Full Time
Work From Home Option: Not Applicable
FLSA Status: Exempt
Job Overview:
Dedicated and highly effective operations professional working under general supervision to support the organization’s Parking and Transportation functions. Plays a key role in executing day to day operational plans, safety protocols, and logistics that uphold the broader objectives of the organization’s Operations Strategy. Applies practical, hands on knowledge of traffic flow, parking management, guest movement, and on site coordination to implement best in class procedures, service standards, and operational efficiencies. Responsible for supervising parking operations, directing transportation logistics, and ensuring a seamless, safe, and efficient experience for all guests and staff across the property.
This person may be required to travel to Belmont, Aqueduct and Saratoga, depending on where the meet is taking place. Training will take place in person in Saratoga Springs, NY.
Essential Functions:
• Works under general supervision to execute key operational tasks within the Parking & Transportation team, following established best practices to uphold organizational safety and service standards.
• Independently oversees parking, traffic flow, and transportation logistics during assigned shifts, ensuring a safe, efficient, and guest focused arrival and departure experience.
• Addresses routine guest concerns related to parking, shuttles, and transportation access, escalating more complex operational issues to senior leadership when necessary.
• Assists in reconciling daily parking activity, shuttle logs, staffing reports, and operational checklists, identifying and resolving discrepancies to maintain accurate records.
• Collaborates with Security, Guest Services, and Operations to coordinate crowd flow strategies, special event parking plans, and communication of transportation updates to guests.
• Provides feedback on operational efficiencies and recommends improvements to enhance traffic management, guest navigation, and overall parking and transportation effectiveness.
• Coaches and supports junior team members on operational procedures, safety protocols, and best in class service techniques to maintain a consistent standard of excellence.
Qualifications:
• High school diploma or equivalent required; associate or bachelor’s degree in business, Operations Management, Logistics, or a related field preferred.
• 2–4 years of experience in parking operations, transportation logistics, facility operations, traffic management, or a similar front line supervisory role.
• Proven ability to lead on site teams in a fast paced, customer facing operational environment.
• Strong knowledge of parking systems, traffic flow principles, and guest movement logistics, especially during high volume events.
• Excellent problem solving and decision making skills, with the ability to respond quickly and effectively to real time operational challenges.
• Exceptional communication and customer service skills, with the ability to handle guest concerns professionally and escalate issues appropriately.
• Ability to interpret and assign schedules, activity logs, and operational reports, with strong attention to detail and accuracy.
• Comfort working outdoors, standing for extended periods, and navigating the property during all weather conditions.
• Proficiency with basic technology and operational tools, including handheld devices, radio communication, and incident reporting systems.
• Valid driver’s license and ability to operate transportation vehicles or carts as required.
• Flexibility to work weekends, holidays, evenings, and special events based on operational needs.
Summary of Physical Requirements and Work Environment:
This role requires prolonged standing, walking, and active movement throughout the property, often in outdoor environments and varying weather conditions. The position involves directing traffic, monitoring parking areas, and occasionally operating vehicles or carts, with the ability to lift light to moderate equipment as needed. The work environment is fast-paced and high-volume, particularly during events, requiring constant situational awareness, effective communication, and adherence to safety protocols.
Pay Range / Salary: $66,300.00 - $80,000
Similar Jobs
Network Administrator
Technology ServicesAccounting Manager
FinanceDirector Pari-Mutuel Operations
Revenue OperationNYRA Competencies:
Elevates Everyone’s Experience through meaningful interactions and communication. And, by treating each other with respect and consistently displaying value and appreciation for the contributions of others.
Advances a Culture of Safety and Integrity by acting in the organization’s best interest, adhering to all policies, and upholding ethical standards.
Innovates and adapts by seeking feedback to improve performance, introducing new ideas and solutions to advance the organization.
Shows Pride of Ownership by being accountable for your role and responsibilities, mentoring colleagues, maintaining transparency in all interactions, and sharing your success with everyone involved.
Achieves Excellence by delivering your best effort, demonstrating exceptional leadership attributes, and persevering through challenges.
About Us:
With a lineage of nearly 150 years, The New York Racing Association (NYRA) serves as the cornerstone of New York State's thoroughbred industry at three major tracks (Aqueduct Racetrack, Belmont Park, and Saratoga Race Course). The industry contributes more than $3 billion annually to its urban, suburban, and rural economy. NYRA also offers a variety of exciting career opportunities – on and off the track. From Finance to Facilities, Turf to Technology, in all departments we are stewards of our sport. Join our talented team of professionals.
NYRA is committed to equal employment opportunity and to compliance with federal, state, and local anti - discrimination laws. NYRA values diversity and complies with New York State and New York City law, which prohibits discrimination and harassment against any employee, applicant for employment, or intern based on race, age, color, religion, sex (including pregnancy, childbirth or related medical conditions, gender identity / expression and transgender status), national origin or ancestry, citizenship, physical or mental disability, genetic information (including predisposing genetic characteristics), age (18-years-of-age & up), veteran status, military status, sexual orientation, marital status, familial status, caregiver status, partnership status, unemployment status, certain arrest or conviction records and domestic or sexual violence victim status. NYRA does not tolerate discrimination or harassment based on an employee’s membership in one or more of these protected categories, an employee’s known relationship or association with a member of one or more of these protected categories, or any other characteristic protected by applicable federal, state, or local law.
Visit us at NYRA.com to learn more!
The New York Racing Association, Inc. (NYRA) holds the exclusive franchise to conduct thoroughbred racing at Aqueduct Racetrack, Belmont Park and Saratoga Race Course. NYRA tracks are the cornerstone of New York State’s horse racing industry, which is responsible for 19,000 jobs and more than $3 billion in annual economic impact.
