Box Office Rep. - Seasonal Saratoga
- Saratoga Springs, New York
- Sales & Hospitality
- Saratoga
- Ticket Sales
- Temporary Full Time
Title: Box Office Rep. - Seasonal Saratoga
Employee Status: Seasonal Full Time
Work From Home Option: Not Applicable
FLSA Status: Non-Exempt
Job Overview:
Main responsibilities include suggesting, selling, and upselling a full menu of ticket types to patrons entering
or inside Saratoga Racecourse using any applicable ticket software. Ticket types can include, but are not
limited to admission, seating, dining, and premium hospitality. The Box Office Representative will identify and
troubleshoot any physical or digital ticketing problems that may arise, demonstrate a helpful understanding
of general track information and always deliver exceptional customer service. Additionally, select position
locations will be responsible for maintaining and distributing will-call tickets.
Position locations: Gate A Box Office, Gate B Will-call booth, Gate D Will-call booth, The Stretch Sales Desk,
Ding Sales Desk
Essential Functions:
Sell, upsell, and suggest ticketing options to on track patrons
Identify and troubleshoot ticketing problems
Greet and welcome patrons to the track
Maintain and distribute will-call tickets to patrons
Learn and use any applicable ticketing software(s) or reservation system(s)
Demonstrate a helpful understanding of general track information
Deliver exceptional customer service
Perform any other tasks or duties as assigned
Qualifications:
High school or some college preferred
Customer service experience preferred
Summary of Physical Requirements and Work Environment:
This role is primarily sedentary and performed in an office or office-like environment with no special physical demands required. The position involves extended periods of sitting with intermittent standing and walking, as well as occasional bending, reaching, and other routine movements typical of a professional workplace.
The role requires regular hand manipulation, including daily typing and repetitive hand movements while working on a computer. Occasional light lifting (generally up to 10 lbs., and infrequently up to 30 lbs.) may be required.
The work environment does not typically expose the employee to hazardous conditions. There is minimal exposure to environmental hazards such as moving mechanical parts, fumes, extreme weather, or high-risk work areas. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Pay Range / Salary: $18.00
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Technology ServicesNYRA Competencies:
Elevates Everyone’s Experience through meaningful interactions and communication. And, by treating each other with respect and consistently displaying value and appreciation for the contributions of others.
Advances a Culture of Safety and Integrity by acting in the organization’s best interest, adhering to all policies, and upholding ethical standards.
Innovates and adapts by seeking feedback to improve performance, introducing new ideas and solutions to advance the organization.
Shows Pride of Ownership by being accountable for your role and responsibilities, mentoring colleagues, maintaining transparency in all interactions, and sharing your success with everyone involved.
Achieves Excellence by delivering your best effort, demonstrating exceptional leadership attributes, and persevering through challenges.
About Us:
With a lineage of nearly 150 years, The New York Racing Association (NYRA) serves as the cornerstone of New York State's thoroughbred industry at three major tracks (Aqueduct Racetrack, Belmont Park, and Saratoga Race Course). The industry contributes more than $3 billion annually to its urban, suburban, and rural economy. NYRA also offers a variety of exciting career opportunities – on and off the track. From Finance to Facilities, Turf to Technology, in all departments we are stewards of our sport. Join our talented team of professionals.
NYRA is committed to equal employment opportunity and to compliance with federal, state, and local anti - discrimination laws. NYRA values diversity and complies with New York State and New York City law, which prohibits discrimination and harassment against any employee, applicant for employment, or intern based on race, age, color, religion, sex (including pregnancy, childbirth or related medical conditions, gender identity / expression and transgender status), national origin or ancestry, citizenship, physical or mental disability, genetic information (including predisposing genetic characteristics), age (18-years-of-age & up), veteran status, military status, sexual orientation, marital status, familial status, caregiver status, partnership status, unemployment status, certain arrest or conviction records and domestic or sexual violence victim status. NYRA does not tolerate discrimination or harassment based on an employee’s membership in one or more of these protected categories, an employee’s known relationship or association with a member of one or more of these protected categories, or any other characteristic protected by applicable federal, state, or local law.
Visit us at NYRA.com to learn more!
The New York Racing Association, Inc. (NYRA) holds the exclusive franchise to conduct thoroughbred racing at Aqueduct Racetrack, Belmont Park and Saratoga Race Course. NYRA tracks are the cornerstone of New York State’s horse racing industry, which is responsible for 19,000 jobs and more than $3 billion in annual economic impact.
